3phase Platform Terms & Conditions for Malaysian Players

1Definitions & Introduction

In this Terms & Conditions document, the following terms carry the meanings defined herein:

• "3phase" — refers to the online casino platform operated under the domain 3phase.my and all related services offered to Malaysian players.
• "Player" or "You" — refers to any individual who accesses, registers for or uses the 3phase.
• "Account" — refers to the personal account registered by a player on the platform 3phase.
• "Games" — refers to all online casino games available at 3phase including slots, blackjack, table games, and Live Casino.
• "Account Balance" — refers to the total amount of funds in Malaysian Ringgit (RM) available in your account 3phase you at any time.
• "Bonus" — refers to any free credits, bonus funds, free spins, or other promotional benefits granted by 3phase to players.
• "KYC" — refers to the Know Your Customer procedure conducted by 3phase to verify a player's identity.

2Membership Eligibility

To register and use the 3phase, you must meet all of the following eligibility requirements:

• Aged 21 years of age or older on the date of registration and at all times while using the 3phase.
• A Malaysian citizen or lawful permanent resident in Malaysia with an active Malaysian phone number.
• Possess full legal capacity to enter into binding agreements and make independent financial decisions.
• Not included on the self-exclusion list maintained by 3phase or any similar programme.
• Not acting on behalf of any third party or company when registering or playing at 3phase.
• Not an employee, contractor, or immediate family member of any employee 3phase.

3phase reserves the right to request proof of age and identity at any time, and may suspend an account until verification is complete. Any winnings obtained by individuals who do not meet these eligibility requirements may be voided in full.

3Account Registration

Account registration process 3phase requires you to:

• Provide a valid, active email address that belongs to you.
• Provide a valid Malaysian phone number for verification via OTP (One-Time Password).
• Creating a strong and unique password for your account 3phase your.
• Providing accurate, truthful and up-to-date personal information, including your full name and date of birth.
• Agree to comply with these Terms & Conditions and the Privacy Policy 3phase.

Each individual is only permitted to hold one (1) active account at 3phase. Multiple account registration is strictly prohibited and may result in the closure of all associated accounts as well as the freezing of all involved balances and winnings without prior notice.

4Deposits & Payments

3phase supports a range of local Malaysian payment methods for players' convenience. All deposits are processed in Malaysian Ringgit (RM):

• All deposits must be made from a payment method registered in your own name. 3phase does not accept deposits from third-party accounts.
• 3phase does not charge any processing fees for deposits. However, payment service providers may impose their own charges, which are beyond our control.
• Deposits that have been successfully credited cannot be reversed.
• 3phase reserves the right to decline or return any deposit where there are indications of fraudulent activity or money laundering.

5Withdrawal of Winnings

You may submit a withdrawal request from your account balance 3phase you are subject to the following conditions:

• The minimum withdrawal amount is RM50 per application.
• Withdrawals are processed to the same payment method used for your most recent deposit — this is for security purposes and fraud prevention.
• Withdrawal processing time ranges from 30 minutes to 3 hours on business days. Requests submitted over weekends or Malaysian public holidays may take slightly longer.
• Your first withdrawal from a new account may require KYC verification before it can be processed. You may be asked to submit a copy of your MyKad and proof of ownership of your payment method.
• Bonus balances that have not yet met the wagering requirements cannot be withdrawn until those requirements are fully satisfied.
• 3phase reserves the right to suspend or withhold withdrawals pending the outcome of an investigation if there are indicators of fraudulent activity, bonus abuse, or breaches of terms.

6Bonuses & Promotions

All bonuses, promotions and offers provided by 3phase are subject to the specific terms and conditions stated alongside each respective offer. The general conditions applicable to all bonuses are as follows:

• Every bonus comes with a wagering requirement which must be met before any bonus funds or winnings derived from them can be withdrawn.
• Bonuses may only be claimed by eligible players in accordance with the specific terms of each promotion. 3phase reserves the right to determine player eligibility at our sole discretion.
• Only one welcome bonus is permitted per new member. Attempting to claim the welcome bonus more than once through multiple account registrations is a serious violation of these terms.
• Bonuses cannot be transferred between accounts or directly converted to cash.
• If a player chooses to withdraw funds before meeting the bonus wagering requirements, 3phase reserves the right to deduct any unconverted bonus value from the withdrawal amount.
• Any attempt to abuse or manipulate the bonus system 3phase may result in the forfeiture of all associated bonuses and winnings, as well as account closure.
• 3phase reserves the right to modify, suspend, or terminate any promotion at any time without prior notice.

7Game Rules

All games on 3phase subject to the individual game rules available in the help section of each game. Generally, the following terms apply to all games:

• The outcome of all games on 3phase is final and cannot be disputed once a round has concluded, except in cases of verifiable technical error.
• In the event of a technical disruption during an active round, 3phase will endeavour to continue or complete that round. If this is not possible, the bet for that round will be fully refunded.
• Players are responsible for ensuring their internet connection is stable during gameplay. 3phase is not liable for any losses resulting from an unstable internet connection on the player's end.
• Any attempt to exploit technical bugs, software vulnerabilities, or any other unauthorised means to gain an unfair advantage in the games 3phase is strictly prohibited and may result in account closure and forfeiture of all winnings.
• The use of any automation software, bots or third-party tools to play on 3phase is strictly prohibited.

The RTP (Return to Player) for each game at 3phase is stated transparently in each game's information section. This RTP is a long-term estimate based on millions of rounds and does not guarantee short-term outcomes for any individual player.

8Player Conduct

Players 3phase is expected to interact with the platform and fellow players in a respectful and responsible manner. The following conduct is prohibited:

• Making threats, harassing, using offensive language or engaging in discrimination against other players, live dealers or staff 3phase through any communication channel within the platform.
• Uploading, posting, or sharing unlawful, obscene, threatening, or offensive content via the chat function or any other interactive feature on the platform 3phase.
• Engaging in any form of fraud, collusion with other players, software-assisted card counting (in Live Casino games), or any other unfair means of gaining an illegitimate advantage.
• Attempting to reverse engineer, decompile, disassemble or access the source code of the platform 3phase in an unauthorised manner.
• Using the platform 3phase for any money laundering, terrorism financing or other unlawful activities.

3phase reserves the right to take appropriate action, including immediate account suspension or closure, in the event of any breach of the above conduct rules.

9Responsible Gaming

3phase is fully committed to responsible gaming practices. We believe that playing at an online casino should remain an enjoyable and controlled form of entertainment. In this regard:

• 3phase provides responsible gambling tools accessible to all members from the account settings menu, including: deposit limits, loss limits, session time limits and temporary or permanent self-exclusion options.
• Players are reminded that gambling should not be seen as a solution to financial difficulties or as a source of regular income.
• If you feel your gaming habits are becoming uncontrollable, please contact the support team 3phase or use the self-exclusion tools we provide immediately.
• Individuals who have chosen to self-exclude are not permitted to register a new account at 3phase. Any attempt to do so constitutes a serious breach of these terms.

For more information on responsible gambling support resources, please visit the Responsible Gaming us.

10Privacy & Data Protection

The collection, processing and storage of your personal data at 3phase is governed in accordance with our Privacy Policy, available on the Privacy Policy. In brief:

• All personal data and financial transactions on 3phase secured with industry-standard 256-bit SSL encryption.
• 3phase does not sell, rent, or share your personal data with third parties for marketing purposes without your explicit consent.
• Your data may be shared with trusted third parties solely for the purposes of payment processing, identity verification and legal compliance.
• You have the right to request access, correction or deletion of your personal data by contacting the 3phase.

11Account Closure & Suspension

Players may close their account at any time by contacting the support team 3phase. Prior to closure, all eligible balances will be returned to the registered payment method after any outstanding wagering requirements have been fulfilled.

3phase reserves the right to suspend or close accounts without prior notice under the following circumstances:

• Violation of any part of these Terms & Conditions.
• Failed or unsatisfactory identity or information verification.
• Indicators of fraudulent activity, money laundering or system manipulation.
• Deliberate abuse of the bonus or promotions system.
• Account found to have been registered by an individual under 21 years of age.
• A self-exclusion request submitted by the player themselves or by the relevant authorities.
• Legal compliance obligations or directives from the relevant authorities.

Should an account be closed due to a breach of terms, 3phase reserves the right to withhold or void any winnings, bonus balances or credits involved, depending on the nature and severity of the violation.

12Liability Limits

3phase is not liable for:

• Any financial losses incurred by a player as a result of unfavourable game outcomes — all games involve an element of risk and players participate at their own risk.
• Service disruptions caused by factors beyond our control, including internet infrastructure outages, natural disasters, or other force majeure events.
• Losses arising from unauthorised use of your account due to your own negligence in safeguarding your login credentials.
• Any financial, tax, or legal implications arising from your betting activity — players bear full responsibility in this regard.

Maximum liability amount 3phase to any player under any circumstances shall not exceed the total amount actually deposited by that player in the 30 days preceding the relevant liability claim.

13Amendment of Terms

3phase reserves the right to modify, update or replace any part of these Terms & Conditions at any time at our sole discretion. Any changes will take effect immediately upon being published on this page with an updated revision date.

We will endeavour to notify players of significant changes via in-platform notifications or email to the registered address. However, it remains your responsibility to check this Terms & Conditions page periodically to ensure you are always in compliance with the latest version.

Continued use of the 3phase following any change to the terms will be deemed acceptance of the revised terms. If you do not agree with the changes, please discontinue use of the platform and contact us to close your account.

14Contact Us

If you have any questions, concerns, or complaints regarding these Terms & Conditions or your use of the 3phase in general, please reach out to our team through the following channels:

• Support Email: [email protected]
• Live Chat: Available 24/7 directly within the platform 3phase — click the chat icon at the bottom corner of the screen.
• Response Time: Live chat — within 15 minutes; Email — within a few hours on business days.

For frequently asked questions, please visit the FAQ ours before contacting support to get your questions answered more quickly.